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EDUCAUSE Library Items for Benchmarking

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Information Technology Alignment in Higher Education: June 23, 2004

Abstract This study reports the results of a quantitative survey and qualitative interviews of 464 U.S. and 19 Canadian universities to discover how information technology priorities, plans,…
Management by Fact: Benchmarking University IT Services: January 1, 2004

FEATURE ARTICLES Management by Fact: Benchmarking University IT Services A cross-institutional effort resulted in cultural and practical changes in IT management By Jennifer Dowling Do…
ERP Call Centers: Benchmarking and Implementation: December 9, 2003

This bulletin describes principles, structure, reporting structure, and best practices related to call centers specifically designed to support institution-wide applications. Based on a case stud…
Continuous-Improvement Strategies in Higher Education: A Progress Report: September 30, 2003

Institutions using continuous-improvement management strategies, by whatever label, find them to be proven methodologies for increasing effectiveness and building institutional agility. This bull…
The COSTS Project: IT Benchmarks, Trends, and Insights: January 1, 2003

Benchmarks inform the decisions that senior administrators must make about IT programs. The COSTS project helps institutions of higher education understand their IT investments and staffing through…
How to Implement a Useful, Ongoing IT Metrics Program: January 1, 2003

Yale University has begun to assess the efficiency and effectiveness of its IT program. The presentation will concentrate on how to develop a metrics project plan and institute a metrics process. W…
Management by Fact: MIT and Stanford Benchmark the IT Help Desk: January 1, 2003

A joint Stanford/MIT team developed metrics, assessed costs, and unearthed best practices from each campus. An innovative "dashboard" provides key data to manage the Help Desk. Learn abou…
Technology Assessment: Making Sure We Get It Right: October 28, 2002

Assessment is a critical tool for decision makers because it provides the basis for answering internal and external questions, including those dealing with accreditation, use of technology, or co…
Seven Benchmarks for Information Technology Investments: January 1, 2002

Spending benchmarks help campuses evaluate their efforts in supplying IT services. Spending benchmarks help campuses evaluate their efforts in supplyin…
Balanced Scorecard for Gauging IT Value and Alignment to Mission: January 1, 2001

A balanced scorecard (1) links IT-related activities to an institutional mission, (2) defines objective measures of the alignment and contribution of activities to specific aspects of mission, and …

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