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EDUCAUSE Library Items for Benchmarking

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Balanced Scorecard for Gauging IT Value and Alignment to Mission: January 1, 2001

A balanced scorecard (1) links IT-related activities to an institutional mission, (2) defines objective measures of the alignment and contribution of activities to specific aspects of mission, and …
Improving Service Quality with Benchmarks: January 1, 2001

The author suggests ways IT departments can measure and improve their service to users, by using internal benchmarks. The author suggests ways IT depar…
Measuring the Effectiveness of Distance Education: January 1, 2000

How can we determine the quality of distance-delivered instruction? Unfortunately, a popular approach is to compare achievement between campus-based and distance courses. This session will explain …
What Do Information Technology Support Services Really Cost?: January 1, 1998

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…
Help for the Help Desk: January 1, 1998

Information technology organizations at colleges and universities are beleaguered by the increasing demand for desktop client support. In the past five to ten years the "computer center"…
What Do Information Technology Support Services Really Cost?: January 1, 1998

Leaders of IT organizations are troubled by the lack of reliable benchmarks or comparative data on which to base decisions about support services. Presidents are mystified by total cost of ownershi…
Readers Respond: January 1, 1998

CAUSE/EFFECT readers respond to the question, "Has your institution attempted to assess the impact of information technology on instruction, student life, and/or administrative services, or do…
Observations on Benchmarking InformationTechnology Support: January 1, 1995

Wanting to evaluate their own progress in information technology programs and practices, Penn State's information technology organization collected information about successful operations in f…
What Presidents Need to Know About the Payoff on the Information Technology Investment - Complete Set of Background Papers: January 1, 1994

This document is the complete set of background papers for HEIRAlliance Executive Strategies Report #4 (HEI0400). Each paper was prepared by one of the five teams from different colleges and univer…
HEIRAlliance Executive Strategies Report #4: What Presidents Need to Know About the Payoff on the Information Technology Investment: January 1, 1994

This four-page report suggests approaches to the complex process of calculating cost/benefits of information technologies on campus -- particularly difficult for a resource as complex, pervasive,…

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