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EDUCAUSE Library Items for Business Process Reengineering

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Higher Education in the Ultra-Connected Age: April 25, 2013

New forms of scholarship, new educational pathways , and new interconnections and dependencies characterize the digitally rich landscape of higher education today. We are living and workin…
Service Blueprinting: Transforming the Student Experience: November 1, 2012

Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Implementing Analytics: Incorporating Subject Matter Experts from the Campus Community through a Work-Group Process: January 17, 2013 | A session at the Mid-Atlantic Regional Conference
Higher education analytics implementations are complex and have a set of issues that are nearly unique to the particular purpose of analytical systems. This interactive session will explore strat…
A Collaborative Multi-institutional Approach to Business Process Improvement: November 7, 2012
The Tennessee Board of Regents embarked on a multi-institution business process realignment project for the system's 13 community colleges. The project identified 255 initiatives that define…
The Rise of Big Data in Higher Education*: March 22, 2012

“Big data” is the fine-grained information about customer experiences, organizational processes, and emergent trends generated as customers conduct normal business. The organization of t…
Penetrating the Fog: Analytics in Learning and Education: September 12, 2011

George Siemens ( gsiemens@gmail.com ) is with the Technology Enhanced Knowledge Research Institute at Athabasca University. Phil Long ( longpd@uq.edu.au ) is a Professor in the Schools of …
Prospects for Systemic Change across Academic Libraries: April 7, 2011

James G. Neal ( jneal@columbia.edu ) is Vice President for Information Services and University Librarian at Columbia University. Comments on this article can be posted to the web v…
Project Portfolio Management: Changes in Process, Changes in Culture: January 12, 2011 | A session at the Mid-Atlantic Regional Conference 2011
Project Portfolio Management: Changes in Process, Changes in CultureWhether you're implementing a new process or redesigning an old one, cultural change is a common challenge. With similar goa…
The Greening of University IT: From Environment to Economics: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
We know about going green: implementing environmental awareness programs, lowering carbon footprints, conserving water, and saving energy. We must now apply these principles to all of IT. In this s…
E-Business 2.0: Reengineering Processes at MnSU.edu: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Today's generation of business process reengineering brings powerful features and high expectations from campus clients seeking IT programming support. This session reviews two key departments…

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