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EDUCAUSE Library Items for Business Process Reengineering

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Service Blueprinting: Transforming the Student Experience: November 1, 2012

Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Penetrating the Fog: Analytics in Learning and Education: September 12, 2011

George Siemens ( gsiemens@gmail.com ) is with the Technology Enhanced Knowledge Research Institute at Athabasca University. Phil Long ( longpd@uq.edu.au ) is a Professor in the Schools of …
Prospects for Systemic Change across Academic Libraries: April 7, 2011

James G. Neal ( jneal@columbia.edu ) is Vice President for Information Services and University Librarian at Columbia University. Comments on this article can be posted to the web v…
Building a Process-Savvy Organization: January 1, 2007

Good Ideas Building a Process-Savvy Organization Measuring and improving your organization's capacity to design, implement, and manage effective IT processes amplifies your staff'…
Changing Assumptions in Best Practice: January 1, 2006

© 2006 Ted Dodds EDUCAUSE Review, vol. 41, no. 4 (July/August 2006): 76–77. Changing Assumptions in Best Practice Ted Dodds Ted Dodds is Associate Vice President for Inf…
Distance Education and the Academic Department: The Change Process: January 1, 2005

Distance Education and the Academic Department: The Change Process Developing online courses in a traditional academic department requires sensitive management of the change process By Ri…
Combating Stovepipes: Implementing Workflow in uPortal: January 1, 2004

Good Ideas Combating Stovepipes: Implementing Workflow in uPortal Simplifying business processes and avoiding stovepipes prompted the inclusion of a workflow channel within the uPortal impl…
An ERP Implementation and Business Process Reengineering at a Small University: January 1, 2002

Implementing an ERP system teaches small colleges and universities lessons about reengineering business practices. Implementing an ERP system teaches s…

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