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EDUCAUSE Library Items for Centralized and Decentralized Support
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Seminar 02F - Service Layers, Not Centralized or Decentralized: How to Make It Work PLEASE NOTE: Separate registration and fee is required to attend this seminar.
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October 18, 2011
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A session at the EDUCAUSE 2011 Annual Conference
Universities that employ both centralized and decentralized staff often report unacceptable and frustrating levels of conflict between these groups. This session will present a conceptual framework…
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A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs
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October 30, 2008
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A session at the EDUCAUSE 2008 Annual Conference
This presentation will outline the approach and plan Clemson Computing and Information Technology established for deploying an enhanced distributed support model to address the diversity of univer…
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Seminar 14P - Optimizing IT Services for the Enterprise
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November 3, 2009
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A session at the EDUCAUSE 2009 Annual Conference
With budgets shrinking and expectations expanding, organizational efficiency is of paramount concern to IT leaders. In this seminar, learn how Ohio State increased its portfolio of central IT servi…
