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EDUCAUSE Library Items for Centralized and Decentralized Support
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Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns
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December 3, 2009
Presentation at the 2009 EDUCAUSE Center for Applied Research (ECAR) Symposium, December 3, 2009, in Carlsbad, California, by Michael B. Horn, Executive Director, Education, and co-founder of the…
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Unity in Diversity at the University of Porto
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July 23, 2009
In July 2007 ECAR initiated preliminary efforts to extend its research understanding of information technology practices outside of the United States and Canada. The goal was to study important …
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Centralizing Student Support for Academic Success
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March 11, 2009
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A session at the NERCOMP Annual Conference 2009
Students require IT support to achieve academic success. Combining several disparate groups, UNH's IT Support Center has centralized in-person services to more effectively meet students' …
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Decentralized IT Governance and Policy in Higher Education
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March 10, 2009
This ECAR research bulletin focuses on the challenges and strategies related to integrating IT governance and policy across multiple university entities (schools, colleges, departments, and campu…
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The Tower and the Cloud: Higher Education in the Age of Cloud Computing
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October 20, 2008
The emergence of the networked information economy is unleashing two powerful forces. On one hand, easy access to high-speed networks is empowering individuals. People can now discover and consum…
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The University in the Networked Economy and Society: Challenges and Opportunities
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October 23, 2008
© 2008 EDUCAUSE. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( http://creativecommons.org/licenses/by-nc-nd/3.0/ ). ED…
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Podcast: Sally Jackson on Sociotechnical Competence: Got Connections?
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March 24, 2011
Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically ; students and faculty rely on social a…
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Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle
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May 13, 2008
This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized …
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A Shift to Decentralized IT Support
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February 22, 2007
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A session at the EDUCAUSE Southwest Regional Conference 2007
In the summer of 2006, Redlands Community College moved from a centralized IT department to a decentralized model with three departments covering different areas of responsibility within IT. We…
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Building a Technical Consulting Team Within a Federated University Environment
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February 22, 2007
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A session at the EDUCAUSE Southwest Regional Conference 2007
Ever wonder if it is possible to serve all university departments and colleges by providing customer solutions and technical software support? This session will focus on what it takes to create a c…

















