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Centralized and Decentralized Support [x]
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Information Technology Management and Leadership (8)
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EDUCAUSE Library Items for Centralized and Decentralized Support

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Research Computing: The Enabling Role of Information Technology: November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
Building Trust Between Central IT and Departments: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Creating effective engagement between central and departmental IT is challenging and oftentimes painful. This presentation will describe a three-year journey at the University of New Mexico to crea…
An Antidote for the Faculty-IT Divide: February 13, 2008

Viewpoint An Antidote for the Faculty-IT Divide © 2008 Luke Fernandez. EDUCAUSE Quarterly, vol. 31, no. 1 (January–March 2008), pp. 7–9 Good relations between IT and facu…
Investing in Central IT Soft and Technical Skills and Engaging Faculty/Staff in Common Goals: March 13, 2007 | A session at the EDUCAUSE Midwest Regional Conference 2007
The University of Wisconsin-Milwaukee has implemented a strategy to position the central IT organization as an engaged partner, making a commitment to upgrade skills of IT staff and welcoming facul…
Supporting Academic Needs: A Strategic Customer Care/Sustainable Support Model: January 17, 2007 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2007
This presentation will outline and present the results of a successful support model for specialized academic needs, resulting in better managed projects; improved compliance, standardization, and …
Building a Training Network: The Technology Liaison Program: January 1, 2004

Washington and Lee University leverages scarce resources available for technology training by recruiting and equipping dozens of staff members in academic and administrative departments across camp…
Soothing the Many-Headed Beast: How to Support Everything with Limited Resources: January 1, 2001

With 30 years of experience, Virginia Tech's 4Help provides 24x7 support for students, faculty, staff, alumni, and distance learners. To support an ever-changing technology base, 4Help brings …
Providing Access for the Scholars Work Environment (SWE): January 1, 1994

California State University, Los Angeles provides a common interface for all academic PCs, Macs, Clones, Workstations, etc. connected to the campus backbone. This encompasses all full time faculty,…

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