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EDUCAUSE Library Items for Centralized and Decentralized Support

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Building Trust Between Central IT and Departments: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Creating effective engagement between central and departmental IT is challenging and oftentimes painful. This presentation will describe a three-year journey at the University of New Mexico to crea…
Centralized vs. Decentralized: Choosing Sweet Spots in Efficient Central Services and Local Value-Add Services: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
The pendulum between distributed and centralized computing is swinging again, driven by extraordinary budget pressures and innovations including cloud computing. In this lively session, leaders fro…
IT Organizations: Balancing Centralized Efficiencies with Localized Needs: May 4, 2010

This ECAR research bulletin outlines an approach for rethinking the structure for delivery of IT services in colleges and universities that have multiple IT groups. It examines where in the inst…
Utility IT Consolidation: Even a Large Research University Can Do It: March 16, 2010 | A session at the EDUCAUSE Midwest Regional Conference 2010
Wayne State University has launched and mostly implemented a new "utility IT consolidation" strategy across campus, with the goals of creating consistency in technology experiences for ca…
Thin Clients Not Dumb Terminals: The Return to a Centralized IT Environment and the Impact on the End-User Experience: January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
In early 2009, the IT department began a preliminary investigation of implementing thin clients at MU to help meet the needs of our end users and to streamline support. Our goal is to create a true…
The Many Benefits of Cultivating Community Among IT Staff in Decentralized Organizations: January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Today, budgets are increasingly tight and the need for technical training is increasingly vital. While there are common problems and needs among units, the decentralized nature of the university en…
Disrupting Class: How Disruptive Innovation Will Change the Way the World Learns: December 3, 2009

Presentation at the 2009 EDUCAUSE Center for Applied Research (ECAR) Symposium, December 3, 2009, in Carlsbad, California, by Michael B. Horn, Executive Director, Education, and co-founder of the…
A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs: October 29, 2008 | A session at the EDUCAUSE 2008 Annual Conference
This presentation will outline the approach and plan Clemson Computing and Information Technology established for deploying an enhanced distributed support model to address the diverse IT needs acr…
A Balancing Act: How Clemson University Is Redefining Its Distributed Support Model to Address Customer Needs: October 30, 2008 | A session at the EDUCAUSE 2008 Annual Conference
This presentation will outline the approach and plan Clemson Computing and Information Technology established for deploying an enhanced distributed support model to address the diversity of univer…
Seminar 14P - Optimizing IT Services for the Enterprise: November 3, 2009 | A session at the EDUCAUSE 2009 Annual Conference
With budgets shrinking and expectations expanding, organizational efficiency is of paramount concern to IT leaders. In this seminar, learn how Ohio State increased its portfolio of central IT servi…

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