Centralized and Decentralized Support | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< Support Services

Your Selections Under:

Centralized and Decentralized Support [x]

Clear All Filters

Filter by type

Filter by Publications

Filter by Presentations

EDUCAUSE Library Items for Centralized and Decentralized Support

Showing 21 - 30 of 100 Results

Sort by:

Relevancy | Title | Date

Federation of Peers: Bridging the "Us vs. Them" Divide: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Carnegie Mellon's Federation of IT Service team is leveraging the strengths of both distributed and central support teams to coordinate and enhance IT services. We're redefining the cultu…
Unity in Diversity at the University of Porto: July 23, 2009

In July 2007 ECAR initiated preliminary efforts to extend its research understanding of information technology practices outside of the United States and Canada. The goal was to study important …
Dispersed Web Content Management in Higher Education: July 30, 2009

Key Takeaways Colleges and universities can choose a centralized or a dispersed management model for handling content on their websites. Utah Valley University chose a dispersed web con…
Service Life Cycle: A Key to Understanding Cultural Differences: May 7, 2009 | A session at the EDUCAUSE Enterprise Information & Technology Conference 2009
A culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps …
The Power of Two: Providing Exceptional Information Technology Services Through Shared Responsibility: March 24, 2009 | A session at the EDUCAUSE Midwest Regional Conference 2009
Oakland University, a midsized public university with approximately 18,000 students, successfully divides responsibility for IT service and support between centralized and divisional/college suppor…
Centralized and Decentralized Aspects of Support Environments: A Comparison of Two Universities: March 25, 2009 | A session at the EDUCAUSE Midwest Regional Conference 2009
Illinois State University and the University of Memphis use centralized help desks and decentralized support units as part of their technical support infrastructures. The presenters, who represent …
Centralizing Student Support for Academic Success: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
Students require IT support to achieve academic success. Combining several disparate groups, UNH's IT Support Center has centralized in-person services to more effectively meet students' …
Decentralized IT Governance and Policy in Higher Education: March 10, 2009

This ECAR research bulletin focuses on the challenges and strategies related to integrating IT governance and policy across multiple university entities (schools, colleges, departments, and campu…
Implementing a Reporting Tool Through a Centralized Area in a Decentralized Environment: February 24, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Texas Tech recently implemented a new reporting tool (Cognos). The tool is administrated by a central IT group. The catch is that the central IT group does not write the reports delivered by the to…
Decentralization in a Centralized IT Environment: January 8, 2009 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2009
This presentation will review IUP's journey to build an IT infrastructure that takes advantage of decentralized expertise while maintaining a core centralized IT environment. This environment …

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE