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EDUCAUSE Library Items for Centralized and Decentralized Support

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The Tower and the Cloud: Higher Education in the Age of Cloud Computing: October 20, 2008

The emergence of the networked information economy is unleashing two powerful forces. On one hand, easy access to high-speed networks is empowering individuals. People can now discover and consum…
The University in the Networked Economy and Society: Challenges and Opportunities: October 23, 2008

© 2008 EDUCAUSE. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 License ( http://creativecommons.org/licenses/by-nc-nd/3.0/ ). ED…
Recasting the Centralization-Decentralization Debate: Advancing the Innovation Support Cycle: May 13, 2008

This research bulletin explores the importance of focusing on innovation in decision-making about IT. Acknowledging the apparent dichotomy between the efficient use of resources in a centralized …
Podcast: Sally Jackson on Sociotechnical Competence: Got Connections?: March 24, 2011

Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically ; students and faculty rely on social a…
A Place for Everyone: Understanding IT Culture Using S-Curves: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
Culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps us…
An Antidote for the Faculty-IT Divide: February 13, 2008

Viewpoint An Antidote for the Faculty-IT Divide © 2008 Luke Fernandez. EDUCAUSE Quarterly, vol. 31, no. 1 (January–March 2008), pp. 7–9 Good relations between IT and facu…
The IT Help Desk in Higher Education: Results of the 2007 ECAR Survey: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
This session presents findings from the 2007 ECAR survey on IT help desk management in the U.S. and Canada. Using assessment methods derived from IT service management standards and the broader IT …
Charting the IT Path: Unifying IT Strategic Planning with Central and Decentralized IT Goals: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
While the challenge of IT strategic planning might be similar across institutions, the individual approaches used are influenced by many factors including those unique to an institution. SMU's…
The Organization of the Organization: CIOs’ Views on the Role of Central IT: October 19, 2007

EDUCAUSE Review , vol. 42, no. 6 (November/December 2007): 24-53 The Organization of the Organization: CIOs' Views on the Role of Central IT Shelton M. Waggener, Theresa Rowe, Jani…
The Cost of Decentralization: June 28, 2006

"What these business leaders may or may not know is that decentralization is costing them money, reducing quality and undermining corporate synergies that may be strategic. Furthermore, the …

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