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EDUCAUSE Library Items for Centralized and Decentralized Support

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Core Service Teams as Agents of Culture Change: January 1, 2004

Rather than prolonging the struggles between centralized and decentralized units, new core service teams, primarily led and staffed by stakeholders outside of the computer center, are collaborative…
Building a Training Network: The Technology Liaison Program: January 1, 2004

Washington and Lee University leverages scarce resources available for technology training by recruiting and equipping dozens of staff members in academic and administrative departments across camp…
Slaying the Giant: 300 Classroom Technology Systems: January 1, 2004

The University of Minnesota embarked on a $7,000,000 program to bring advanced data-projection capability to 300 classrooms. The challenge: installing easy-to-use systems while reducing maintenance…
Security Access Management at UC Irvine: Adding Decentralization and Ending Paper: January 1, 2004

The number one request from the University of California Irvine's administrative computing client community was to dramatically speed up and simplify the process for requesting access to appli…
Autonomously Organized and Funded IT Groups: January 1, 2004

Good Ideas Autonomously Organized and Funded IT Groups A look at several peer universities helped solidify ideas for organizational and funding changes to support academic research at Rice …
College Teaching and Technology Plans: Centralizing Web-Enhanced Course Design in a Decentralized Environment: January 1, 2003

Educational technology professionals are charged with increasing the number of courses that integrate technology into the curriculum and helping faculty design courses that improve the learning out…
The Business of Offering Customized Departmental Support Contracts: January 1, 2003

Providing customized computing support to approximately 70,000 students, faculty, and staff at the University of Texas at Austin is a challenge. UT Austin's central computing operations offers…
Win/Win/Win: A Scalable Cost-Recovery IT Unit in a Decentralized Environment: January 1, 2003

A cost-recovery unit solves problems of decentralized environments by reducing total cost to institutions, decreasing attrition, buffering periods of absence or high demand, and freeing the central…
Organizing Information Professionals on Campus: January 1, 2002

The Information Resources Model serves as a framework for an institution's information resources. The Information Resources Model serves as a fram…
One Stop Shopping for IT Support Services: January 1, 2002

Re-centralizing the support services in a historically decentralized public university required organizational restructuring, consolidation of existing services, and the development of new service …

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