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EDUCAUSE Library Items for Change Management
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Leading Transformative IT Change in Higher Education
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June 14, 2011
This ECAR research bulletin synthesizes and applies management concepts about change to the ongoing IT challenge of continually changing technology services for continually evolving customer nee…
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ITIL Service Management Practices: Third Time's the Charm
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July 7, 2008
Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
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IT Security Officer Survey
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April 9, 2008
This April 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of information security officers in higher education. It seeks to understand the important c…
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The Ten Habits of a Caring Organization: Principles-Based Leadership
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April 11, 2006
This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, cus…
