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- Change Management [x]
- Information Technology Management and Leadership (117)
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EDUCAUSE Library Items for Change Management
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ITIL Service Management Practices: Third Time's the Charm
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July 7, 2008
Since its inception, the Information Technology Infrastructure Library (ITIL) has remained the most widely recognized and adopted framework for IT service management. The many benefits of ITIL h…
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Podcast: It Takes a Team, or Does It?
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June 14, 2011
The new reality for higher education IT is one of constant change and increased complexity on a base of shrinking resources . Such a context, however, provides a perfect opportunity …
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Organizing a Campus Change: Planning for Identity and Access Management Improvements at UF
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June 3, 2008
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A session at the EDUCAUSE Southeast Regional Conference 2008
Leading change across distributed IT service providers requires extensive engagement. Implementing identity and access management (IAM) changes requires involvement of a broad spectrum of constitue…
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What NERCOMP Innovators Can Learn from Hollywood
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March 12, 2008
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A session at the NERCOMP Annual Conference 2008
Technology innovators sometimes expect that users will embrace new ideas and new tools with open arms. In reality, most innovations are met with hostility and indifference, and it can take a length…
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Podcast: Lois Brooks on Meeting the Challenge: The 21st-Century IT Organization
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April 11, 2011
In a dynamic landscape of imaginative academics , evolving technology, heightened expectations , and economic realities , the IT organization is challenged to keep pace . In this keyn…
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Top-Ten IT Issues, 2008
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May 7, 2008
© 2008 Debra H. Allison, Peter B. DeBlois, and the 2008 EDUCAUSE Current Issues Committee. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-NoDerivs 3.0 …
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Current Issues Survey Report, 2008
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May 5, 2008
© 2008 Debra H. Allison, Peter B. DeBlois, and the EDUCAUSE Current Issues Committee. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-No Derivative Work…
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IT Security Officer Survey
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April 9, 2008
This April 2008 survey is a critical component of the EDUCAUSE Center on Applied Research (ECAR) study of information security officers in higher education. It seeks to understand the important c…
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Strategies for Anticipating and Adapting to Institutional Change
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January 16, 2008
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A session at the EDUCAUSE Mid-Atlantic Regional Conference 2008
When senior leadership changes, reorganization often follows. This presentation will describe the skills and strategies that were developed and used at both the personal and professional levels to …
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Podcast: Sally Jackson on Sociotechnical Competence: Got Connections?
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March 24, 2011
Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically ; students and faculty rely on social a…
















