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EDUCAUSE Library Items for Change Management

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ITIL: An Effective Methodology for Managing IT Services: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
ITIL, the Information Technology Infrastructure Library, is a process-based framework for more effectively managing IT services. Although just emergent in higher education, it has been widely adopt…
Improving IT Governance Through Formal Change Management: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Changes to complex systems require careful planning and coordination to ensure additional incidents are not created in the production environment. This presentation will detail how Marquette Univer…
Change Leadership: October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference
After years of dynamic technological change, current economic circumstances continue to necessitate ever more transformation. Pressing needs to reformulate budgets, strategic plans, and organizatio…
Architecting Change from the Inside Out: October 26, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Those of us in the world of higher education technology services find ourselves entwined with change. Our role usually involves facilitating change across the campus community. We force change on o…
Using Business Intelligence to Gain a Strategic Advantage in College Admissions: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Florida State University has used business intelligence to reengineer much of our admissions processes, including decision processing, back-office workflow, data auditing, and reporting. Leveraging…
What If We Changed Everything?: June 11, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007
The impact of Hurricanes Katrina and Rita on LSU was life altering. The reinvention of an information systems unit that had seen little rapid change in 20 years took on a new sense of urgency. This…
Change Management: January 1, 2004

Implementing information technology change without adequate communication among stakeholders creates an acrimonious environment for all. Planned outages for routine system maintenance and new ins…
The Ten Habits of a Caring Organization: Principles-Based Leadership: April 11, 2006

This research bulletin describes guiding leadership principles for CIOs and suggests how metrics can be used to measure the impact they have on motivation, staff satisfaction, turnover rates, cus…
Leading Change: An Exploratory Process: January 1, 2006

© 2006 Carole Wedge EDUCAUSE Review, vol. 41, no. 6 (November/December 2006): 10–11. Leading Change: An Exploratory Process Carole Wedge Carole Wedge is President of Shep…
Managing Change Through Staff Development and Standards: June 19, 2006 | A session at the EDUCAUSE Southeast Regional Conference 2006
This presentation will illustrate managing change within the context of IT operations and continual improvement projects via standards and employee development. Examples of incident and software pr…

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