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EDUCAUSE Library Items for Communication

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Title | Date

7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
A Market Research Approach to Faculty Development in IT: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Faculty are a lot like reporters: both are innately curious and focused on their own agendas and deadlines. So, how do you get on faculty's radar? This session will show how market research be…
Against All Odds: A Case Study of ITIL Adoption at Rice University: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
Attaining the Vision: Enterprise-Wide Expansion of CRM: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
Avoiding an IT House of Cards: Building Your Own Solid Foundation: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Arguably there hasn't been a more challenging time than now to consider the "ideal" structure for IT organizations. A multitude of issues, challenges, and stressors affect our abilit…
Balancing Acts: Making IT Work for Everyone - Notes and link to Podcast: March 6, 2009

2009 EDUCAUSE Southwest Regional Conference Opening General Session February 25, 2009 Title: Balancing Acts: Making IT Work for Everyone Presenters: Alan Levine, Vice Presi…
Bridging the Gap: Creating Communication Conduits Between Faculty and IT: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
This session will present a case study of the planning, launch, and pilot-year evaluations of the Tufts Faculty IT Liaison Program, which was created to provide a systematic mechanism of communicat…
Digital Signage as a Campus-Level Service: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Even as mobile computing grows in ubiquity, use of digital signage for campus communication is fast becoming a topic of importance for IT professionals. Representatives from the University of Illin…
E07 Podcast: In Plain English, Please: Effective IT Communications: November 15, 2007

This 45-minute podcast recorded during the EDUCAUSE 2007 Annual Conference features Mur Muchane , Executive Director of Information Technology Services, Davidson College and Lisa Trubitt , …
Effective Communication on a Decentralized Campus: May 7, 2007 | A session at the EDUCAUSE Western Regional Conference 2007
How can you communicate about campus-wide IT issues and projects to a diverse group of computer professionals with strong opinions toward anything "centralized"? The answer is an open mon…

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