Communication

EDUCAUSE Library Items for Communication

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A Gentle Introduction to Bro

April 4, 2011

For years, organizations with large networks and highly skilled computer security incident response teams have struggled to detect many intruders or even understand their own networks. The tools av…

A Market Research Approach to Faculty Development in IT

January 12, 2011 | A session at the Mid-Atlantic Regional Conference 2011

Before joining IT, I used to manage UMBC's contacts with reporters, who are a lot like faculty: both are innately curious and focused on their own agendas and deadlines. So, how do you get on …

A Market Research Approach to Faculty Development in IT

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Faculty are a lot like reporters: both are innately curious and focused on their own agendas and deadlines. So, how do you get on faculty's radar? This session will show how market research be…

Accelerating Unified Communications

May 7, 2009 | A session at the EDUCAUSE Enterprise Information & Technology Conference 2009

Unified communication is more than just providing voice over IP. This merger of all forms of electronic communication is likely to be a disruptive technology as faculty, staff, and students realize…

ACTI-CCM Working Group Status Report (1/10/12)

January 10, 2012

Presentation from the ACTI Communication, Collaboration, and Mobility (ACTI-CCM) Working Group at the ACTI 2012 Member Meeting on January 10, 2012. This presents on the group's main focus…

Against All Odds: A Case Study of ITIL Adoption at Rice University

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…

Attaining the Vision: Enterprise-Wide Expansion of CRM

November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference

Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…

Avaya Inc., An EDUCAUSE Bronze Partner - Intelligent Communications Enable the "Student for Life"

October 25, 2007 | A session at the EDUCAUSE 2007 Annual Conference

Communications technology can help differentiate your campus not only in serving current students but also in creating a sense of life-long community so that generation after generation of families…

Avoiding an IT House of Cards: Building Your Own Solid Foundation

October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Arguably there hasn't been a more challenging time than now to consider the "ideal" structure for IT organizations. A multitude of issues, challenges, and stressors affect our abilit…

Beyond Emergency Notification

March 3, 2010 | A session at the ELI 2010 Online Spring Focus Session

In the wake of the Virginia Tech tragedy, most universities have acquired systems that use text messaging to notify students, faculty, and staff of emergency situations. Few have had the imaginat…