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EDUCAUSE Library Items for Communication
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How USF Reform Might Affect Colleges and Universities: Some Early Appraisal
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May 3, 2012
For many decades, telephone users served by commercial providers—including campuses—have paid surcharges on their interstate and international long-distance calls. The revenue collected by t…
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Telling Your Technology Story
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March 15, 2011
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A session at the EDUCAUSE Midwest Regional Conference 2011
As the focus of technology leadership broadens to include greater emphasis on explicitly adding value to all aspects of campus life, technology leaders must increasingly engage a wide variety of co…
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Understanding Users and Transforming IT to Deliver
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February 24, 2011
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A session at the EDUCAUSE West/Southwest Regional Conference 2011
One of the causes of silos within IT organizations is distance from the users. Distance can come from many factors such as the physical, philosophical, sociological, and the psychological. Excellen…
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Twitter and Other Backchannels
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January 13, 2011
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A session at the Mid-Atlantic Regional Conference 2011
This special "Experience IT" session is designed to offer a hands-on, highly interactive introduction to an emerging tool and explore its potential impact for professional development and…
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Defeating the Kobayashi Maru: Supporting Student Retention by Balancing the Needs of the Many and the One
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December 15, 2010
Key Takeaways Online courses and programs don't have to accept the Kobayashi Maru no-win solution by choosing between the needs of the many and the needs of the one. Although p…
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A Market Research Approach to Faculty Development in IT
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January 12, 2011
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A session at the Mid-Atlantic Regional Conference 2011
Before joining IT, I used to manage UMBC's contacts with reporters, who are a lot like faculty: both are innately curious and focused on their own agendas and deadlines. So, how do you get on …
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Building a Knowledge Base: The Key to Collaborative Information
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January 14, 2011
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A session at the Mid-Atlantic Regional Conference 2011
A knowledge base on a university or college campus can be a great impetus to bridge the information gap often experienced by the institutional community of students, faculty, and staff when locatin…
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The Techno-Humanist Interaction
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November 30, 2010
© 2010 Virginia Kuhn. The text of this article is licensed under the Creative Commons Attribution-ShareAlike 3.0 License ( http://creativecommons.org/licenses/by-sa/3.0 ). EDUCAUSE…
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Duke University Social Media Policy
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October 21, 2010
The purpose of these guidelines is to help Duke communicators understand how Duke policies apply to new communications technologies such as blogs and social networking sites, and to guide them in…
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The ECAR Study of Undergraduate Students and Information Technology, 2010—Roadmap
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October 22, 2010
This ECAR roadmap synthesizes the important issues and recommended actions drawn from the study The ECAR Study of Undergraduate Students and Information Technology, 2010 , by Shannon D. Smith …



















