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EDUCAUSE Library Items for Communication

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IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…
Quality by Design: Initiatives in Implementing and Integrating the Quality Matters Program: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Successful quality assurance innovations can overcome implementation barriers (and improve policies) through communication, collaboration, and perseverance. Panelists from the University of Arizona…
Libraries and Outreach Communications: Partnerships for Public Education: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
OSU Libraries and Extension Communications collaborated to make Oregon State University the first land-grant institution to systematically publish new outreach materials using the institutional rep…
How to Use Social Media, Identity Management, and the Campus Portal to Effectively Communicate with Students: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
This session will outline how the portal can be used to facilitate communication and collaboration between groups within the organization. Participants will leave with concrete examples of interact…
Digital Signage as a Campus-Level Service: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Even as mobile computing grows in ubiquity, use of digital signage for campus communication is fast becoming a topic of importance for IT professionals. Representatives from the University of Illin…
Now Just One Minute: Producing and Evaluating the Library Minute: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Marketing library resources, services, and personnel to information-overloaded university students can be a challenge. Learn how Arizona State University Libraries produces the fun and informative …
IT Management Lightning Round: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Addressing multiple requests for localized and enterprise-wide solutions to address broad campus needs can challenge the most robust IT organization. Representatives from multiple campuses will dis…
Digital Signage: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Join us for an informal discussion of digital signage. Find out how your colleagues are using digital signage on their campuses, which campus units are leading signage initiatives, what cost and su…
Avoiding an IT House of Cards: Building Your Own Solid Foundation: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Arguably there hasn't been a more challenging time than now to consider the "ideal" structure for IT organizations. A multitude of issues, challenges, and stressors affect our abilit…
Against All Odds: A Case Study of ITIL Adoption at Rice University: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…

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