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EDUCAUSE Library Items for Communication

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7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
Making Room for Yes: It Starts at the Top: August 24, 2010

This ECAR research bulletin provides some practical suggestions on how IT can become a valued partner in the mission of the institution by creating a culture of yes . Doing so requires strong…
7 Things You Should Know About VoIP: July 30, 2010

Voice over Internet Protocol (VoIP) is a technology that converts voice calls to data packets that travel over the same networks that carry data traffic. With VoIP, users with can make calls via …
A Market Research Approach to Faculty Development in IT: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Faculty are a lot like reporters: both are innately curious and focused on their own agendas and deadlines. So, how do you get on faculty's radar? This session will show how market research be…
Using 21st-Century Tools to Market 21st-Century Resources: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Whether your IT organization is competing for institutional resources, introducing a new service, or working to improve customer satisfaction, you can generate campus attention and awareness by &qu…
Virtual Recruiting: Build a Stunning 3-D Tour Without Breaking the Budget: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
We brought "campus visit" recruiting power to our web by making an ultra-high-resolution panoramic virtual tour loaded with engaging and informative videos and other media. Experience the…
Unified Communications: How We Got There and Saved Money Doing It: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Minot State University will share its experience, from start to finish, of designing, testing, and implementing a pure unified communications environment including a single identity with presence a…
Social Media: Understanding the Policy, Privacy, and Legal Issues Surrounding Social Networking Services: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
College students, faculty, and staff frequently use social media to communicate and share information. This presentation will explore a number of the policy, privacy, and legal issues that have eme…
IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…
Quality by Design: Initiatives in Implementing and Integrating the Quality Matters Program: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Successful quality assurance innovations can overcome implementation barriers (and improve policies) through communication, collaboration, and perseverance. Panelists from the University of Arizona…

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