Communication

EDUCAUSE Library Items for Communication

The Cycle of Discontent: A Case Study in Merger Dynamics

March 10, 2010 | A session at the NERCOMP Annual Conference 2010

MassArt recently merged its Information Technology, Computer Arts, and Audio-Visual/Media Services departments. We will present the challenges we encountered (despite the college's best effo…

Effective Transitions for New IT Leaders

March 15, 2010 | A session at the EDUCAUSE Midwest Regional Conference 2010

This presentation will describe how to effectively transition into your role as a new IT leader. Experienced IT leaders know establishing relationships and opening communication channels takes effo…

Beyond Emergency Notification

March 3, 2010 | A session at the ELI 2010 Online Spring Focus Session

In the wake of the Virginia Tech tragedy, most universities have acquired systems that use text messaging to notify students, faculty, and staff of emergency situations. Few have had the imaginat…

Effective IT Communication Channels

February 18, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010

Communication between IT groups and individuals is critical to the success of the organization as a whole. Likewise, IT divisions will fail in their mission to support teaching, learning, and resea…

Managing Expectations Through an IT Crisis

February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010

IT announcements may be well received when all systems are running smoothly, but how do you manage customer expectations during an outage or technology crisis? Rice University's IT division ha…

Seminar 2 - How to Really Listen to Your Customers and Others PLEASE NOTE: Separate registration and fee is required to attend this seminar.

February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010

We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more impo…

Using NSSE and FSSE to Link Technology to Student Learning and Engagement (Research-Based)

January 20, 2010 | A session at the ELI Annual Meeting 2010

In 2009, questions about teaching and communication technologies were added to both the National Survey of Student Engagement and the Faculty Survey of Student Engagement. These additional question…

A Systemic Model for IT Economic Sustainability

January 12, 2010

This ECAR research bulletin explores the options available to IT leaders in higher education to reduce costs associated with technology expenditures at their institutions. It lays out a framewor…

The Many Benefits of Cultivating Community Among IT Staff in Decentralized Organizations

January 13, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010

Today, budgets are increasingly tight and the need for technical training is increasingly vital. While there are common problems and needs among units, the decentralized nature of the university en…

Social Isolation and New Technology

November 9, 2009

This report adds new insights to an ongoing debate about the extent of social isolation in America. A widely-reported 2006 study argued that since 1985 Americans have become more socially isolate…