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EDUCAUSE Library Items for Community-oriented Technologies

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
Optimizing Computing Infrastructure: Weighing Factors and Identifying Solutions: March 1, 2013

So, you've identified the problem and maybe even a set of possible solutions for your IT project. How do you decide which solution will best meet the needs of your campus or IT organization?…
Measuring User Satisfaction: Why It’s Important and How to Do It - Infographic: August 16, 2012

As institutions look to reduce or contain costs, CIOs, institutional leaders, and service managers are challenged to optimize service delivery based on costs, features, and quality. Evaluating se…
IT Salaries in Higher Education, 2012: February 15, 2013

IT salaries account for 39% of the IT budget . They compensate IT staff, whose performance lays the groundwork for an efficiently run institution that provides the highest quality education an…
Big Research Support from a Small IT Organization: Montana State University Billings: February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…
Five Guidelines for Instituting IT Value Measurement: November 13, 2012

Factors including budget cutbacks, rigorous regulatory requirements, rising demands for IT services, and IT’s contribution to transformative change fuel the need for IT leaders to communicate I…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
Information Technology Services in Community Colleges: Strengths, Opportunities, and Challenges: July 17, 2012

This report is the product of a secondary analysis of the EDUCAUSE 2011 Core Data Service survey and the 2011 ECAR National Study of Undergraduate Students and Information Technology . Data fr…
A Dozen Gurus Describe IT Collaborations That Work: May 22, 2012

What factors are most important when evaluating a specific IT collaboration? To answer this question, the authors asked an experienced group of IT leaders to analyze collaborations with w…
Funding-Model Archetypes for Central Information Technology Functions: January 17, 2012

This CDS Spotlight ECAR research bulletin focuses on EDUCAUSE Core Data Service (CDS) survey results related to funding models for Information Technology (IT) functions. Most IT professionals…

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