Customer Service | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< Support Services

Your Selections Under:

Customer Service [x]
Staffing [x]

Clear All Filters

Filter by type

Filter by Publications

Community (2)

Filter by Presentations

EDUCAUSE Library Items for Customer Service

Showing 1 - 8 of 8 Results

Sort by:

Relevancy | Title | Date

Doing More with Less: Student Worker Support: March 29, 2011 | A session at the NERCOMP Annual Conference 2011
In the current campus setting we are constantly being tasked to do more with less. One of the biggest issues is the lack of full-time staff and what to do when there simply aren't enough resou…
The IMS Way: Leveraging Student Labor Effectively: March 29, 2011 | A session at the NERCOMP Annual Conference 2011
Wesleyan's Instructional Media Services has evolved into an organization primarily managed by students without diminishing the level of professional services. Students supply high-quality serv…
HELPING the Help Desk: July 20, 2009

Outsourcing and technology are elevating customer service on IT’s front line. Outsourcing and technology are elevating customer service on IT�…
Seminar 09A - Professional and Organizational Development: Making IT Organizations More Effective PLEASE NOTE: Separate registration and fee is required to attend this seminar.: October 28, 2008 | A session at the EDUCAUSE 2008 Annual Conference
Strengthening individual and organizational development effectiveness is a key responsibility of today's higher ed IT leaders. Our organizations are larger and more complex than ever before, a…
No Train, No Gain: Retooling Customer Service Staff into IT Support Professionals: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
Even the most seasoned IT professional needs constant training. How do you instill the love of lifelong learning in nontechnical support staff, at the same time moving them along the continuum towa…
ResNet 2007 Program Proceedings: October 10, 2007

This site provides video and slides from the 2007 ResNet conference, held at UC, San Diego, June 23-27, 2007. This site provides video and slide…
The Smell of the Greasepaint, the Roar of the Customer: May 8, 2007 | A session at the EDUCAUSE Western Regional Conference 2007
This session will offer a (somewhat) lighthearted reconsideration of what to look for when hiring customer service personnel and how to develop existing personnel both as effective communicators an…
Session: Managing a Student Help Desk on Donuts and Achieving Success: December 22, 2009

Cultivate an inexpensive methodology for recruiting, training, and coaching student employees. Develop an effective training program that will transition students into exceptional employees, impr…

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE