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EDUCAUSE Library Items for Customer Service
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Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project
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February 25, 2009
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A session at the EDUCAUSE Southwest Regional Conference 2009
Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to…
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Connecting with Students: New Tactics to Improve Communication
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February 21, 2008
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A session at the EDUCAUSE Southwest Regional Conference 2008
Over the past two years, the IT Marketing and Communications group at Rice University has actively searched for new methods to reach undergraduates. We ask students how they want to hear from us. T…
