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EDUCAUSE Library Items for Customer Service
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Service Blueprinting: Transforming the Student Experience
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November 1, 2012
Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
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IT as a Game Changer
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June 6, 2012
Diana G. Oblinger is President and CEO of EDUCAUSE. This article is adapted from a chapter in the recently published book by Diana G. Oblinger, ed., Game Changers: Education …
