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EDUCAUSE Library Items for Customer Service

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Women CIOs in Higher Education: October 16, 2012

In the professional field of information technology, women are generally underrepresented , and this gap grows wider at the upper end of the field—CIOs and other senior IT executives. Becaus…
The Chief Information Officer in Higher Education, 2012 Reports: June 18, 2012

This study provides information about higher education CIOs’ attributes, education, experience, and effectiveness and about the technology professionals who are likely to replace these CIOs…
A Dozen Gurus Describe IT Collaborations That Work: May 22, 2012

What factors are most important when evaluating a specific IT collaboration? To answer this question, the authors asked an experienced group of IT leaders to analyze collaborations with w…
The Higher Education CIO: Portrait of Today, Landscape of Tomorrow, 2011: October 3, 2011

Key Findings The CIO role in higher education continues to inspire, perplex, and fascinate those who examine it. The 2011 ECAR study of information technology leaders in colleges and universit…
Making the Case for the Information Strategy: September 6, 2011

Whether improving access to learning resources and research collections, developing management information systems to support decision making, or facilitating better communication, the informa…
Technology Leadership: Today’s Higher Education CIO: August 16, 2011

There is little quantitative research on how to succeed as a CIO. Available literature, often based on expert opinion, focuses on highlighting select roles in which a CIO must excel as well as d…
Leading Transformative IT Change in Higher Education: June 14, 2011

This ECAR research bulletin synthesizes and applies management concepts about change to the ongoing IT challenge of continually changing technology services for continually evolving customer nee…
Making IT Governance Work: October 5, 2010

This ECAR research bulletin details the strategic approach to IT governance currently in practice at Nottingham Trent University in the UK. With applicability to higher education institutions gl…
Making Room for Yes: It Starts at the Top: August 24, 2010

This ECAR research bulletin provides some practical suggestions on how IT can become a valued partner in the mission of the institution by creating a culture of yes . Doing so requires strong…
The Future CIO: Critical Skills and Competencies: July 27, 2010

This ECAR research bulletin takes a forward-looking view of the CIO role, identifying critical skills and competencies required for strategic partnership in 2012 and beyond, based on a review of…

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