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EDUCAUSE Library Items for Customer Service

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Assessing Your Fiscal Bandwidth: Current Practices for Measuring IT Costs in Higher Education: May 14, 2013

Accurately and consistently measuring the cost of IT in higher education is an essential part of strategic IT management, yet according to IT leaders, cost data have proven elusive. What if a…
Enterprise Content-Aware DLP Solution Comparison and Select Vendor Profiles: May 14, 2013

This Gartner report covers content-aware data-loss prevention, which has grown up and is on the verge of becoming a standard part of security architecture. A small set of vendors dominate a major…
2013 Planning Guide for Application Delivery Strategies: Mobile, Cloud, Social, and Information: January 28, 2013

Gartner's 2013 planning guide for application delivery teams outlines trends in mobile, cloud, social, and information initiatives and provides guidance on how to design, develop, and …
BYOD and Consumerization of IT in Higher Education Research, 2013: March 25, 2013

Key Findings "For BYOE, the most important aspects of IT infrastructure are middle components…the commodities that bridge users, their devices, and their consumer-level applications to …
2013 Planning Guide: Data Center, Infrastructure, Operations, Private Cloud and Desktop Transformation: November 1, 2012

In 2013, organizations will continue transitioning data centers to improve efficiency and agility. This Gartner report provides guidance to help operations and data center leaders and C…
Research Computing: The Enabling Role of Information Technology: November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
Decision Point for Selecting a Mobile Application Architecture: October 15, 2012

Application developers must make a number of architectural decisions when designing a mobile application. This Gartner IT1 report explores the four dimensions of application architectur…
Measuring User Satisfaction: Why It’s Important and How to Do It: August 2, 2012

Key Findings Institutional leaders, CIOs, and service managers are focused on service delivery. Understanding the user perspective is instrumental in making good decisions about service sou…
2012 ECAR Study of Analytics in Higher Education: June 15, 2012

Key Findings Analytics is widely viewed as important, but data use at most institutions is still limited to reporting. Analytics programs are most successful when various constituents�…
The Chief Information Officer in Higher Education, 2012 Reports: June 18, 2012

This study provides information about higher education CIOs’ attributes, education, experience, and effectiveness and about the technology professionals who are likely to replace these CIOs…

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