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EDUCAUSE Library Items for Customer Service

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BYOD and Get Walk-in Service: April 1, 2013

Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
Big Research Support from a Small IT Organization: Montana State University Billings: February 1, 2013

For the typical, small central IT organization with limited funding, finding the adequate resources to provide requisite infrastructure, equipment, software, and technical support can be ch…
Empowering Technology Research Support: University of Washington: February 1, 2013

The University of Washington Information Technology (UW-IT) department and UW’s eScience Institute have been charged with supporting the research community’s vast and sophisticated technolo…
2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
Classroom and Instructional Technology: December 18, 2012

This CDS Spotlight focuses on survey results related to classroom technology . Creating effective learning environments in higher education classrooms with technology poses an ongoing challe…
EDUCAUSE Core Data Service 2012 Almanacs: October 29, 2012

These two-page, easy-to-scan summaries distill CDS data in a variety of categories that include IT Financing, IT Staffing, Support Services, and many other service areas. All Non-Speciali…
Research Computing: The Enabling Role of Information Technology: November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
Partnersourcing Your IT Service Blueprint: November 1, 2012

Key Takeaways Insourcing and outsourcing are not your only options — there's also partnersourcing , or collaborating with a trusted partner to develop and deliver the bes…
Is Your IT Organization a Marketing One?: November 1, 2012

Key Takeaways IT may fear the "M" word, but embracing marketing can help make the IT department more approachable and understanding of its customers' needs. …
The Trust Equation: November 1, 2012

Stephen J. Laster is Chief Digital Officer, McGraw-Hill Education. He is Editor of the EDUCAUSE Review Viewpoints department for 2012. From 2006 through the summer of 2012, I ha…

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