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EDUCAUSE Library Items for Customer Service

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State U Online: April 23, 2013

Author Rachel Fishman, examines the most common challenges to implementing successful distance-education programs, including cost, quality, and faculty buy-in. Fishman decribes 5 steps to success…
To Maus or Not to Maus: Technically, That Is the Question: May 6, 2013

Key Takeaways What should a Maus book owner do when he can't access the multiple copies he owns on all his various devices, including the newest, an iPad ? In …
Building a Modern Computing Infrastructure at Princeton University: May 6, 2013

Key Takeaways Over the past 10 years Princeton University developed and implemented an institutional strategy to support research and administrative computing . Changing econom…
Ethics, Big Data, and Analytics: A Model for Application: May 6, 2013

The use of big data and analytics to predict student success presents unique ethical questions for higher education administrators relating to the nature of knowledge; in educatio…
Accessibility: Front and Center: April 1, 2013

Bruce Maas is the Vice Provost for Information Technology and CIO at the University of Wisconsin–Madison Earlier in my career, I had the privilege of working closely with two facu…
7 Things You Should Know About Video Communication: March 11, 2013

A growing list o f communication tools takes advantage of the proliferation of personal computing devices that feature video cameras , allowing users to easily engage in synchronous vid…
Is Our Software Designed for Change? Successes and Challenges in Using Service Oriented Architecture: March 11, 2013

Institutions of higher education face disruptive changes, and changes in information technology are at the heart of these disruptions. Service oriented architecture (SOA ) provides a comprehen…
Overcoming Hurdles to Social Media in Education: April 1, 2013

Key Takeaways According to a recent study, 100 percent of colleges and universities surveyed use social media , but instructors use it far less for teaching than they do for per…
2013 ACUTA/NACUBO State of Resnet Report: February 27, 2013

This 2013 report reveals schools rising to meet bandwidth demands but struggling to manage escalating costs amid tightening budgets. It is the second installment of a comprehensive five-year trac…
Developing Research Data Management Services: February 26, 2013

Key Takeaways Collaboration is essential in developing research data management services , bringing together disparate but critical entities on how best to address the storage…

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