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EDUCAUSE Library Items for Customer Service
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Inclusive Teaching and Learning Practices: Applications of Universal Design
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April 1, 2013
Most postsecondary faculty and administrators desire to make teaching and learning opportunities engaging for all students, but many do not feel fully prepared to ensure that their offerings are …
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The Horizon Report in Action: Emerging Technologies Today and Tomorrow
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March 27, 2013
Wondering what’s new in mobiles, electronic books, learning analytics , and other emerging technology areas? Join Malcolm Brown and Veronica Diaz of the EDUCAUSE Learning Initiative as t…
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Building a Modern Computing Infrastructure at Princeton University
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May 6, 2013
Key Takeaways Over the past 10 years Princeton University developed and implemented an institutional strategy to support research and administrative computing . Changing econom…
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Ethics, Big Data, and Analytics: A Model for Application
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May 6, 2013
The use of big data and analytics to predict student success presents unique ethical questions for higher education administrators relating to the nature of knowledge; in educatio…
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Cloud Computing in Education
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March 7, 2013
This video, produced by TeachPrivacy , discusses the benefits and risks of educational institutions using cloud computing providers. Advice is provided for how educational institutions should …
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Accessibility: Front and Center
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April 1, 2013
Bruce Maas is the Vice Provost for Information Technology and CIO at the University of Wisconsin–Madison Earlier in my career, I had the privilege of working closely with two facu…
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7 Things You Should Know About Video Communication
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March 11, 2013
A growing list o f communication tools takes advantage of the proliferation of personal computing devices that feature video cameras , allowing users to easily engage in synchronous vid…
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Is Our Software Designed for Change? Successes and Challenges in Using Service Oriented Architecture
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March 11, 2013
Institutions of higher education face disruptive changes, and changes in information technology are at the heart of these disruptions. Service oriented architecture (SOA ) provides a comprehen…
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Overcoming Hurdles to Social Media in Education
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April 1, 2013
Key Takeaways According to a recent study, 100 percent of colleges and universities surveyed use social media , but instructors use it far less for teaching than they do for per…
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Pepperdine University Telecommunications Policy
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March 1, 2013
These are policies and resources for the Pepperdine University Telecommunications Policy. Including FAQs. These are policies and resources for th…

















