E-Content

EDUCAUSE Library Items for E-Content

Building a Flexible BYOD Program

August 13, 2012

To succeed at BYOD, organizations must have the flexibility to respond quickly as technologies evolve. The author discusses ways to plan for a BYOD program in EdTech Magazine. Know what…

Preparing for Back-to-School BYOD

August 8, 2012

With the BYOD trend on campus growing ever stronger, an IT network analyst shares his checklist to help ensure that your campus network is ready to manage the onslaught. …

Leading the Student Experience: Super-Convergence of Organisation, Structure and Business Processes

April 27, 2012

This group of case studies from the United Kingdom organization, Leadership Foundation for Higher Education, focuses on the UK higher education student experience.  "The student experience …

A Systems Approach: Expanding Access and Achieving Student Success through Support Services at Rio Salado College

March 12, 2012

This report covers how Rio Salado College (RSC) in Tempe, Arizona provides a full slate of support services to its online learners. The report was designed to capture the essence of a rela…

Leveraging Service Blueprinting to Rethink Higher Education

October 31, 2011

In this paper, by authors Amy L. Ostrom, Mary Jo Bitner, Kevin A. Burkhard,  the Center For American Progress takes the position that higher education is a service, or a service system, and…

ERIAL Project

August 22, 2011

The Ethnographic Research in Illinois Academic Libraries (ERIAL) Project is a two-year study of the student research process.  The project is funded by an LSTA grant awarded to Northeastern Ill…

Value of Academic Libraries: A Comprehensive Research Review and Report

September 13, 2010

The ACRL publication Value of Academic Libraries: A Comprehensive Research Review and Report is a review of the quantitative and qualitative literature, methodologies and best practices curre…

Request for Proposals for Help Desk Services

March 19, 2008

This was an RFP to  provide Help Desk Services for on-line learning programs for three years with three annual renewal options. This was an RFP …

IT Service Management

December 15, 2009

  The evolving technologies committee is charged with identifying and monitoring evolving technologies and their impact on higher education institutions. This submission is on IT S…

HELPING the Help Desk

July 20, 2009

Outsourcing and technology are elevating customer service on IT’s front line. Outsourcing and technology are elevating customer service on ITâ…