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EDUCAUSE Library Items for Faculty - Library Collaboration

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2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
Research Computing: The Enabling Role of Information Technology: November 2, 2012

Key Findings Information technology’s primary research computing role is as an enabler of research. Provision of specialized staff—particularly programmers, analysts, and data-inten…
Service Blueprinting: Transforming the Student Experience: November 1, 2012

Mary Jo Bitner is Professor of Marketing, PetSmart Chair, and Executive Director of the Center for Services Leadership in the W. P. Carey School of Business, Arizona State University. Amy L. O…
Creating a Culture of Innovation: October 2, 2012 | A session at the ELI Online Fall Focus Session 2012
Getting the right people at the right time with the right tools and training is critical to creating a culture of innovation. At the InnovationSpace at Virginia Tech, we've combi…
The Rise of Big Data in Higher Education*: March 22, 2012

“Big data” is the fine-grained information about customer experiences, organizational processes, and emergent trends generated as customers conduct normal business. The organization of t…
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology: January 31, 2012

Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
Lightning Round: Getting Out of One's Own Way to Help IT Continue to Matter: March 13, 2012
What happens when front-end support and back-end administrators report to the same director/manager level in an IT organization? In 2008, Wesleyan decided to merge two director-level positions in…
The Shrinking CIO?: February 7, 2011

Gregory A. Jackson is Vice President, Policy and Analysis, for EDUCAUSE. Comments on this article can be posted to the web via the link at the bottom of this page. "We ne…
7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…

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