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EDUCAUSE Library Items for Faculty - Library Collaboration

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Instruction and Technology: Two Pillars of Success: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
The Faculty Innovation Center (FIC) supports instructional innovation by providing faculty and media development services to engineering faculty at the UT Austin. By integrating the science of lear…
Bringing Service Back: Exceeding Customer Satisfaction Through Service Delivery: February 18, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
Exceeding customer satisfaction by how we deliver services, not by what services we deliver, has become acculturated in the Lone Star College System. Showing value and caring about customers is man…
Seminar 2 - How to Really Listen to Your Customers and Others PLEASE NOTE: Separate registration and fee is required to attend this seminar.: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more impo…
Driving Organizational Change with ITIL and a New Service Desk: April 15, 2009 | A session at the EDUCAUSE Western Regional Conference 2009
This presentation will reflect on how Cal State East Bay seized the opportunity of centralization during dire economic straits to create a new service-oriented culture. This change of direction use…
Streaming for Success: Supporting Online Teaching with Podcasting and Vodcasting Technologies: April 16, 2009 | A session at the EDUCAUSE Western Regional Conference 2009
Podcasting and vodcasting technologies have opened new doors for online faculty who are now teaching more effectively and noting higher levels of student satisfaction at Northwest College. This pre…
An IT Relationship Management Roadmap: April 14, 2009 | A session at the EDUCAUSE Western Regional Conference 2009
The Relationship Management and Project Services Office at California State University, East Bay, is responsible for supporting the ITS-client partnership, serving as the client contact and advocat…
Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to…
Balancing Old and New Services: February 26, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
In the rapidly changing computer technology environment, IT departments must often make choices about services being offered. In this presentation, we will discuss how to balance letting go of old …
Implementing a Reporting Tool Through a Centralized Area in a Decentralized Environment: February 24, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Texas Tech recently implemented a new reporting tool (Cognos). The tool is administrated by a central IT group. The catch is that the central IT group does not write the reports delivered by the to…
Balancing Acts: Making IT Work for Everyone - Sponsored by Lumenate: February 24, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Our day-to-day work presents us with problems that are complex and expensive to solve, and even the easy solutions have their unintended consequences. Some of us face outward to the user community …

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