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Many higher education institutions are contemplating migrating e-mail and other IT services to outside vendors. EDUCAUSE collected and compiled member generated frequently asked questions concerning outsourcing e-mail services. See other FAQs; Microsoft Live@edu FAQ, Zimbra email FAQ

Financial Questions
Legal, Privacy and Security Questions
Support and Help Desk Issues
Technical and Administrative Questions
Which Schools Have Moved to Google Apps?
Which Schools Have Actively Decided Not to Move to Google Apps?

The FAQs are posted on a wiki page - please feel free to add to the growning list of questions and answers.

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EDUCAUSE Library Items for Google Apps

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Google Apps: Google Apps True Many higher education institutions are …
Google Accessibility Improvements: April 22, 2013

Google started informing its applications user groups today about the accessibility improvements it has made to a range of its applications and software platforms. (Please see below for the quote…
Behind the Scenes at UC Berkeley's Google Apps for Education Implementation: May 17, 2012 | A session at the Enterprise IT Leadership Conference 2012
In December 2011, UC Berkeley formally decided to adopt the Google Apps for Education platform and began planning to move our 70,000 e-mail users from locally managed systems to Google. After a qui…
Google Apps: May 31, 2012 | A session at the Southeast Regional Conference
May 31, 2012 SERC12_249043 …
ATHEN Report on the Accessibility of GMail and Google Calendar: February 29, 2012

The Access Technology Higher Education Network (ATHEN) is continuing its functional evaluation of the components of the Google Application Suite to determine the accessibility of each component f…
Tech Boot Camp: May 31, 2012 | A session at the Southeast Regional Conference
Each day, our inboxes and water-cooler conversations are abuzz with the "next big thing." But keeping tabs on emerging tools and their possible implications for campus can be difficult am…
Success Process = Successful Project: Inspiring Collaboration and Communication on a Silo-Driven Campus: May 31, 2012 | A session at the Southeast Regional Conference
On November 30, 2011, culminating a multiyear "going Google" project, NC State moved the last 5,000 users and 3,000 objects to Google Apps. This accomplishment is nothing new in higher ed…
GGrading: Digital Grading Made Free and Easy with Google Apps: December 15, 2011

Key Takeaways The author, a college professor, made a successful attempt to move from traditional paper exchanges and essay grading to a digital grading system that more closely rel…
Applied Liberally: Google Apps for Education across Campus and as LMS Alternative: March 14, 2012 | A session at the NERCOMP Annual Conference 2012
Wellesley's summer 2011 move to Google Apps for Education has already resulted in widespread use of Groups, Docs, Calendar, Sites and Gmail, to the extent that some faculty are using GAE for c…
Google+ on Campus: January 12, 2012 | A session at the Mid-Atlantic Regional Conference 2012
The "Experience IT" format offers a hands-on, highly interactive introduction to newer tools and technologies so you can explore their potential impact in the workplace and classroom and …

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