Help Desk | EDUCAUSE.edu

Main Nav

Browse this Topic

Expand Topic...

< Support Services

Your Selections Under:

Help Desk [x]
Knowledge Management [x]
Information Technology Management and Leadership [x]

Clear All Filters

Filter by type

Filter by Publications

EDUCAUSE Center for Applied Research (ECAR) (4)

Filter by Presentations

Regional Conferences (1)

Filter by Library Taxonomy

Help Desk [x]
Information Technology Management and Leadership [x]
Knowledge Management [x]
Support Services (5)
Teaching and Learning (5)
Customer Service (3)
Outsourcing (1)
Staffing (1)

EDUCAUSE Library Items for Help Desk

Showing 1 - 5 of 5 Results

Sort by:

Relevancy | Title | Date

If You Build It, Will They Come? A Collaborative Framework to Share IT Knowledge: March 9, 2010 | A session at the NERCOMP Annual Conference 2010
IT support providers and end users both want similar things: fast and easy access to up-to-date IT information and solutions. Why not contribute to and share the same IT knowledge resource? At MIT,…
Help Desk Sourcing Options: One University’s Solution: December 4, 2007

This research bulletin discusses the factors that drove Roosevelt University's decision to "co-source" the information technology (IT) help desk, the unique challenges raised by th…
Vision, Data, and Analysis: An Administrative Structure for Decision Making: May 23, 2006

When Indiana University prioritized support to match the demands posed by an expanding environment of pervasive computing, it put its decision-making strategies to the test. This research bulleti…
An Architecture for Evolving IT Customer Service: July 5, 2005

As a sequel to the ECAR research bulletin "Customer-Centered IT Support: Foundations, Principles, and Systems" by the same authors, this bulletin describes the philosophy behind Indiana…
Customer-Centered IT Support: Foundations, Principles, and Systems: November 9, 2004

To meet the IT support demands of more than 98,000 students and 15,000 faculty and staff across eight campuses, Indiana University developed a fully integrated Online Support Environment (OSE) th…

Research and Publications

Conferences and Events

Career Development

Focus Areas and Initiatives

Connect and Contribute

About EDUCAUSE