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EDUCAUSE Library Items for Help Desk
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BYOD and Get Walk-in Service
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April 1, 2013
Key Takeaways Boise State University, a large commuter school, has emphasized use of personal mobile devices for learning both in and out of the classroom. From the perspectiv…
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Essential versus Strategic IT Investments
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July 30, 2009
© 2009 James Hilton. The text of this article is licensed under the Creative Commons Attribution 3.0 License ( http://creativecommons.org/licenses/by/3.0/ ). EDUCAUSE Review, vol.…
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Operational Lessons from a Strategic Sourcing Project
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February 13, 2008
Good Ideas Operational Lessons from a Strategic Sourcing Project © 2008 Adam Krob. The text of this article is licensed under the Creative Commons Attribution-NonCommercial-No Derivative W…
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Ensuring Quality at the Helpdesk
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January 1, 2000
Measuring and assessing quality can ensure excellence in the service offered by front-line support staff at the helpdesk. Measuring and assessing quali…
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The Three-Continent, 24-Hour Help Desk: An Academic First?
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January 1, 2000
Taking advantage of time differences around the world permits four universities to share help-desk services and provide 24-hour support to users. Takin…
