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EDUCAUSE Library Items for Help Desk
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Dear WWW: Managing Communication through the World Wide Web
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January 1, 1997
In the four years since the authors first implemented a WWW infrastructure for the UC Davis campus, they have received an amazing amount of e-mail regarding general campus questions and concerns. T…
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Implementing a Combined Computing Services & Library Help Desk
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January 1, 1996
The library profession is generally not aware of the help desk industry, its standard processes and technology, and little of this seemed to have been applied to university computing operations eit…
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Supporting Information Technology -- The Evolution of a Model
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January 1, 1995
Victoria University of Technology was formed in 1992 as a result of the merger of two Institutes of Technology. This merger brought together a diverse set of technologies, services, and support pra…
