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EDUCAUSE Library Items for Implementation
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Changing the Culture of an IT Organization, Whirlwind Style
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April 11, 2013
Yale’s IT organization is in transformation mode. The journey over the past 18 months has covered everything: a major reorganization; a top-to-bottom and side-to-side implementation of ITI L…
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Understanding and Applying ITIL in Higher Education
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May 29, 2008
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A session at the Enterprise Information & Technology Conference 2008
ITIL is a leading framework for managing and delivering IT services. It helps IT organizations become more efficient and effective in their service planning, delivery, and oversight. ITIL is flexib…
