Information Technology Management and Leadership

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Leaders and managers who work in the higher education IT environment face challenges common to all university leaders: rapidly changing technology, shrinking budgets, policy and legislative changes, globalization, private sector competition, a changing student population, and much more. Successful IT leaders must have the talents, qualities, perspectives, and political skills to support the institution's goals and strategic directions and respond to these business drivers. In addition, they must be aware of trends in the IT field and their implications for higher education. As well as possessing excellent communication and organizational skills, effective IT leaders understand the nature of higher education, the style and context in which decisions are made, and the technology employed.

EDUCAUSE’s wealth of resources for IT leaders and managers focus on the environment in which IT leadership takes place, the planning and organizational skills needed to provide institutional leadership, and the individual characteristics required to develop and sustain a career in IT leadership. We encourage you to explore these pages to find articles, books, conference presentations, effective practices, and relevant communities to support your information needs. EDUCAUSE members contribute much of what you will find here. We invite you to submit your work to further enrich the IT management and leadership area.

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EDUCAUSE Library Items for Information Technology Management and Leadership

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$30K Tuition: What Does It Buy from IT? (At Rice, a Lot!): November 6, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Undergraduates arrive at Rice, a moderately expensive campus, with highly customized laptops and elevated expectations for services. We welcome them with covert training, market best practices with…
"Do It Yourself" Project Portfolio Management: January 1, 2004

Project portfolio management (PPM) aims to single out IT projects that offer the greatest benefit to the organization. Learn the step-by-step process by which the University of Arizona's Fin…
"Elluminating" the Possibilities of Distance Education: An In-Depth Review of Elluminate Live (Learning Technology): January 21, 2009 | A session at the ELI Annual Meeting 2009
By bundling such technologies as voice over IP, webcams, text chat, interactive whiteboards, and online polling, collaborative software platforms (such as Elluminate Live) are "flattening the …
"Flip IT! Flip IT Good!" User-Centered Solutions Create Success: February 13, 2013 | A session at the West/Southwest Regional Conference
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and pro…
"Going Mobile" with University Web Services: June 1, 2011 | A session at the EDUCAUSE Southeast Regional Conference 2011
User-friendly and affordable mobile devices capable of navigating the web are ubiquitous today. To stay competitive, institutions must consider offering services that can be consumed from these mob…
"That's Great, But You'll Never Get It Built": The Computing Lab Redefined at the University of Chicago: January 1, 2001

The library, central computing, and biological sciences at The University of Chicago embarked on a "no limits" study to design the "perfect" computing cluster. What emerged was …
"This Place is Awesome!": Program, Service, and Staff Planning for the Center for Science and Social Science Information: March 12, 2013 | A session at the NERCOMP Annual Conference
This session will address how new services, staffing models, and a renovated space were created to support today's interdisciplinary and technology-dependent scholarship. The Yale Science Libr…
"We've Made IT Essential Because": A Message to Our Students: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
A diary-based study into students' experiences of e-learning found that some students believe the university has made e-learning "crucial" or "essential" to their learning …
"Whatever": Revising Training Methods to Engage the New Generation of Help Desk Student Workers: January 14, 2010 | A session at the EDUCAUSE Mid-Atlantic Regional Conference 2010
Does your higher education support center employ student workers? If so, when was the last time you evaluated your training procedures? Are you using methods that engage the current generation that…
"You Know, We Write an Awful Lot of Papers!": Liberal Arts College Students Talk About Their Education: January 1, 2003

In this presentation, I will share information about how liberal arts college students learn today and what they think about the use of technology and networked information in their classes. I will…

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