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EDUCAUSE Library Items for International
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Ten Things We've Learned About Desktop Replacement
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January 1, 2004
Brandeis University has just completed the first three-year cycle of a desktop replacement program for undergraduate academic departments and most administrative offices. This presentation examines…
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Creating Yale's Administrative Systems Software Service Level Agreement
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January 1, 2004
Yale University is in the process of implementing a software service level agreement (SLA) with our Administrative Systems clients. The SLA summarizes the commitment of Yale's Administrative S…
