IT Communications

EDUCAUSE Library Items for IT Communications

Standing Out in the Crowd: Getting Your Message Heard by the New Kids on the Block

March 19, 2013 | A session at the Midwest Regional Conference

We all know there are a limited number of opportunities to get messages in front of your incoming first-year students when they're visiting campus, attending a summer orientation, and during t…

Now What? Best Practices for Handling Wanted (or Unwanted) Media Attention

May 30, 2013 | A session at the Southeast Regional Conference

Not every campus IT department has the resources to communicate its projects and services to the campus media organizations. Where do you get started? Who are your designated media contacts? How do…

Service Descriptions in Higher Ed IT organizations

April 18, 2013 | A session at the Enterprise IT Leadership Conference 2013

This presentation will describe the process that Cal Poly Pomona used to standardize on a service description methodology and show the lessons learned in the development of that methodology. It wil…

Let's Not Whine Our Way to Alienation

February 13, 2013

Gartner's research has shown that disenfranchisement ("they treat us like we're invisible") and disempowerment ("that's not my job") are powerful and often mutual…

Go Mobile! Lessons Learned from the Texas A&M Mobile Strategy Team

February 12, 2013 | A session at the West/Southwest Regional Conference

We'll provide a look into how Texas A&M University is implementing its Go Mobile! initiative (gomobile.tamu.edu) to encourage mobile-aware communication across the colleges and departments…

Is Your IT Organization a Marketing One?

November 1, 2012

Key Takeaways IT may fear the "M" word, but embracing marketing can help make the IT department more approachable and understanding of its customers' needs. …

ACTI-CCM Working Group Status Report (1/10/12)

January 10, 2012

Presentation from the ACTI Communication, Collaboration, and Mobility (ACTI-CCM) Working Group at the ACTI 2012 Member Meeting on January 10, 2012. This presents on the group's main focus…

The Trust Equation

November 1, 2012

Stephen J. Laster is Chief Digital Officer, McGraw-Hill Education. He is Editor of the EDUCAUSE Review Viewpoints department for 2012. From 2006 through the summer of 2012, I ha…

Inform, Engage and Educate: How to Communicate Major Service and System Updates and Changes to the Campus

May 30, 2012 | A session at the Southeast Regional Conference

One major issue we face today is how to deliver pertinent information on major service or system changes in a timely and informative manner. How can you communicate the desired information while en…

Expert Discussion Session: Early Morning Coffee Shop with the IT Communications Constituent Group Leader

March 14, 2012

Join us to learn more about the IT Communications Constituent Group and the resources available to all IT communications professionals. This lively group shares information through monthly virtual …