IT Communications

EDUCAUSE Library Items for IT Communications

Technology Onboarding for Millennial Students and Their Families

October 21, 2011 | A session at the EDUCAUSE 2011 Annual Conference

The George Washington University has recognized the need to provide a relevant and leading-edge orientation experience for a multigenerational audience of students and parents. The Division of Info…

A Market Research Approach to Faculty Development in IT

January 12, 2011 | A session at the Mid-Atlantic Regional Conference 2011

Before joining IT, I used to manage UMBC's contacts with reporters, who are a lot like faculty: both are innately curious and focused on their own agendas and deadlines. So, how do you get on …

Using 21st-Century Tools to Market 21st-Century Resources

October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference

Whether your IT organization is competing for institutional resources, introducing a new service, or working to improve customer satisfaction, you can generate campus attention and awareness by &qu…

IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown

October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference

How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…

If You Twitter, Will They Come?

June 24, 2010

Key Takeaways Despite the widespread popularity of online social networking services such as Facebook and Twitter, many students exhibit a reluctance to include faculty in their social netw…

Social Media and Strategic Communications: Forming a New Partnership in a New Medium

June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010

With the recent explosion of social media platforms such as YouTube, Facebook, and Twitter, IT professionals often find themselves in the middle of communications discussions. The current funding c…

University 2.0: Online Collaboration Tool for Document Sharing on Campus

June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010

Providing accurate and up-to-date technology documentation and resources to support a technology-rich environment can be a daunting challenge, especially when support is provided by multiple techno…

Good Communication: The Other Social Network for Successful IT Organizations

October 30, 2009

© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…

Making Progress: Measurement, Collaboration, and Communication

November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference

Technology to support the campus mission and community is vital. At Baylor, a renewed culture of assessment and continuous improvement and new IT leadership have led to more measurement and greater…

Gaining a New Perspective: The Advantages of IT Professionals Podcasting

November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference

As IT departments continue to grow in complexity, podcasts offer a unique way of distributing information about the status of projects as well as growing relationships with staff within the departm…