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EDUCAUSE Library Items for IT Communications

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Technology Onboarding for Millennial Students and Their Families: October 21, 2011 | A session at the EDUCAUSE 2011 Annual Conference
The George Washington University has recognized the need to provide a relevant and leading-edge orientation experience for a multigenerational audience of students and parents. The Division of Info…
Using 21st-Century Tools to Market 21st-Century Resources: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Whether your IT organization is competing for institutional resources, introducing a new service, or working to improve customer satisfaction, you can generate campus attention and awareness by &qu…
IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…
Making Progress: Measurement, Collaboration, and Communication: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Technology to support the campus mission and community is vital. At Baylor, a renewed culture of assessment and continuous improvement and new IT leadership have led to more measurement and greater…
Gaining a New Perspective: The Advantages of IT Professionals Podcasting: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
As IT departments continue to grow in complexity, podcasts offer a unique way of distributing information about the status of projects as well as growing relationships with staff within the departm…

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