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EDUCAUSE Library Items for IT Communications

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Is Your IT Organization a Marketing One?: November 1, 2012

Key Takeaways IT may fear the "M" word, but embracing marketing can help make the IT department more approachable and understanding of its customers' needs. …
7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
Seminar 2 - How to Really Listen to Your Customers and Others PLEASE NOTE: Separate registration and fee is required to attend this seminar.: February 17, 2010 | A session at the EDUCAUSE Southwest Regional Conference 2010
We've all experienced situations in which what was said during a conversation was not heard by everyone in the same way. Communication is a two-way channel, but listening is actually more impo…
Seminar 09P - How to Really Listen to Your Customers: November 3, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Hearing isn't listening. Instead of "Can you hear me now?" we should be asking "Are you listening now?" Why? Because problem solving begins with problem identification, whi…
Making Progress: Measurement, Collaboration, and Communication: February 25, 2009 | A session at the EDUCAUSE Southwest Regional Conference 2009
Technology is vital to support the campus mission and community. With a renewed culture of assessment and continuous improvement and with new executive IT leadership, Baylor has been working in the…
IT Is an Adventure! Using Effective Campus Communications to Sell the Ride: June 13, 2007 | A session at the EDUCAUSE Southeast Regional Conference 2007
The University of Mississippi's Office of Information Technology has made a concerted effort in recent years to improve communications with faculty, staff, and students. This presentation will…

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