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EDUCAUSE Library Items for IT Communications
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7 Things You Should Know About ITIL
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October 5, 2010
The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
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Against All Odds: A Case Study of ITIL Adoption at Rice University
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October 15, 2010
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A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
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The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations
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March 21, 2006
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A session at the NERCOMP Annual Conference 2006
Cornell University's IT Managers Council, initiated in 2004, helps bridge cultural and organizational gaps between central and local IT staff and operations by collaborating on substantive iss…
