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EDUCAUSE Library Items for IT Communications

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7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
Against All Odds: A Case Study of ITIL Adoption at Rice University: October 15, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
Attaining the Vision: Enterprise-Wide Expansion of CRM: November 4, 2009 | A session at the EDUCAUSE 2009 Annual Conference
Contrary to traditional CRM implementations managing communications, uOttawa has expanded the technology to an enterprise-wide vision of service throughout the student life cycle. This session will…
Bridging the Gap: Creating Communication Conduits Between Faculty and IT: March 11, 2009 | A session at the NERCOMP Annual Conference 2009
This session will present a case study of the planning, launch, and pilot-year evaluations of the Tufts Faculty IT Liaison Program, which was created to provide a systematic mechanism of communicat…
Effective Communication on a Decentralized Campus: May 7, 2007 | A session at the EDUCAUSE Western Regional Conference 2007
How can you communicate about campus-wide IT issues and projects to a diverse group of computer professionals with strong opinions toward anything "centralized"? The answer is an open mon…
Effectively Communicating Change: Stop Spamming Your Campus: March 11, 2008 | A session at the NERCOMP Annual Conference 2008
Technology changes fast and often; it is our responsibility to communicate change, but frequently we inundate the in-boxes of our constituencies. There are many problems, and even more potential so…
Gaining a New Perspective: The Advantages of IT Professionals Podcasting: November 5, 2009 | A session at the EDUCAUSE 2009 Annual Conference
As IT departments continue to grow in complexity, podcasts offer a unique way of distributing information about the status of projects as well as growing relationships with staff within the departm…
If You Build It, Will They Come? The Importance of Marketing Your Training and Support Services: March 22, 2006 | A session at the NERCOMP Annual Conference 2006
You have a client base that consults with you on a regular basis. Feedback indicates you are successful, but empirical evidence reveals you should never rest on your laurels. Marketing your service…
In Plain English, Please: Effective IT Communications: May 5, 2008

© 2008 Lisa Trubitt and Mur Muchane Professional Development In Plain English, Please: Effective IT Communications Using established practices for good communication eliminates the miss…
In Plain English, Please: Effective IT Communications: October 24, 2007 | A session at the EDUCAUSE 2007 Annual Conference
The University at Albany and Davidson College will discuss the strategies they use to convey information about IT services to their respective user communities. Both institutions have developed a p…

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