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EDUCAUSE Library Items for IT Communications
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7 Things You Should Know About ITIL
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October 5, 2010
The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
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IT Management Lightning Round
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October 14, 2010
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A session at the EDUCAUSE 2010 Annual Conference
Addressing multiple requests for localized and enterprise-wide solutions to address broad campus needs can challenge the most robust IT organization. Representatives from multiple campuses will dis…
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Against All Odds: A Case Study of ITIL Adoption at Rice University
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October 15, 2010
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A session at the EDUCAUSE 2010 Annual Conference
Without hiring consultants, changing our org chart, or investing in massive training, we implemented ITIL processes and experienced significant ROI. We will share the tricks we used to rally the su…
