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EDUCAUSE Library Items for IT Communications

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Using 21st-Century Tools to Market 21st-Century Resources: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Whether your IT organization is competing for institutional resources, introducing a new service, or working to improve customer satisfaction, you can generate campus attention and awareness by &qu…
IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…
If You Twitter, Will They Come?: June 24, 2010

Key Takeaways Despite the widespread popularity of online social networking services such as Facebook and Twitter, many students exhibit a reluctance to include faculty in their social netw…
Social Media and Strategic Communications: Forming a New Partnership in a New Medium: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
With the recent explosion of social media platforms such as YouTube, Facebook, and Twitter, IT professionals often find themselves in the middle of communications discussions. The current funding c…
University 2.0: Online Collaboration Tool for Document Sharing on Campus: June 3, 2010 | A session at the EDUCAUSE Southeast Regional Conference 2010
Providing accurate and up-to-date technology documentation and resources to support a technology-rich environment can be a daunting challenge, especially when support is provided by multiple techno…
Good Communication: The Other Social Network for Successful IT Organizations: October 30, 2009

© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…
Using Social Software to Enhance IT Operations: July 3, 2007

This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and t…

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