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- Communication (9)
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EDUCAUSE Library Items for IT Communications
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7 Things You Should Know About ITIL
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October 5, 2010
The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
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Assessing and Communicating the Value of IT
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August 2, 2005
This research bulletin suggests methodologies for assessing, measuring, and communicating the value of information technology as a strategic asset in higher education. It covers approaches that c…
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Good Communication: The Other Social Network for Successful IT Organizations
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October 30, 2009
© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…
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If You Twitter, Will They Come?
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June 24, 2010
Key Takeaways Despite the widespread popularity of online social networking services such as Facebook and Twitter, many students exhibit a reluctance to include faculty in their social netw…
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In Plain English, Please: Effective IT Communications
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May 5, 2008
© 2008 Lisa Trubitt and Mur Muchane Professional Development In Plain English, Please: Effective IT Communications Using established practices for good communication eliminates the miss…
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Is Your IT Organization a Marketing One?
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November 1, 2012
Key Takeaways IT may fear the "M" word, but embracing marketing can help make the IT department more approachable and understanding of its customers' needs. …
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Spreading the Word: Messaging and Communications in Higher Education Roadmap
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March 31, 2009
This ECAR roadmap synthesizes the important issues and recommended actions drawn from the 2009 ECAR research study, Spreading the Word: Messaging and Communications in Higher Education Roadmap, b…
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The Trust Equation
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November 1, 2012
Stephen J. Laster is Chief Digital Officer, McGraw-Hill Education. He is Editor of the EDUCAUSE Review Viewpoints department for 2012. From 2006 through the summer of 2012, I ha…
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Using Social Software to Enhance IT Operations
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July 3, 2007
This research bulletin offers representative examples of social software in action within IT organizations at three institutions -- Duke University; the University of California, San Diego; and t…
