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EDUCAUSE Library Items for IT Communications
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7 Things You Should Know About ITIL
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October 5, 2010
The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
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Good Communication: The Other Social Network for Successful IT Organizations
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October 30, 2009
© 2009 Lisa Trubitt and Jeff Overholtzer. The text of this article is licensed under the Creative Commons Attribution-Noncommercial-Share Alike 3.0 License ( http://creativecommons.org/licenses…
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Let's Not Whine Our Way to Alienation
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February 13, 2013
Gartner's research has shown that disenfranchisement ("they treat us like we're invisible") and disempowerment ("that's not my job") are powerful and often mutu…
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The IT Managers Council: Improving Communication and Coordination Between Central and Local IT Staff and Operations
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March 21, 2006
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A session at the NERCOMP Annual Conference 2006
Cornell University's IT Managers Council, initiated in 2004, helps bridge cultural and organizational gaps between central and local IT staff and operations by collaborating on substantive iss…
