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EDUCAUSE Library Items for IT Communications

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2012 CDS Executive Summary Report: January 24, 2013

This report summarizes results from the EDUCAUSE Core Data Service (CDS) survey. Using a matched set of 616 CDS 2011 and CDS 2012 participating institutions, this year’s report is a detaile…
Using Self-Managing Teams to Improve Service Delivery: A Case Study from JHU: April 17, 2013 | A session at the Enterprise IT Leadership Conference 2013
Our Student and Administrative Solutions team, which is responsible for supporting our SIS and other related services, was challenged with a multitude of internal issues that were starting to erode…
The EDUCAUSE 2011 Core Data Service Report: Highlights and Insights into Higher Education Information Technology: January 31, 2012

Authors: Susan Grajek , Vice President for Data, Research, and Analytics, EDUCAUSE Pam Arroway , Senior Statistician, EDUCAUSE This report summarizes results from the 2011 EDUC…
Lightning Round: Getting Out of One's Own Way to Help IT Continue to Matter: March 13, 2012
What happens when front-end support and back-end administrators report to the same director/manager level in an IT organization? In 2008, Wesleyan decided to merge two director-level positions in…
7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
Making Room for Yes: It Starts at the Top: August 24, 2010

This ECAR research bulletin provides some practical suggestions on how IT can become a valued partner in the mission of the institution by creating a culture of yes . Doing so requires strong…
IT Organizations: Balancing Centralized Efficiencies with Localized Needs: May 4, 2010

This ECAR research bulletin outlines an approach for rethinking the structure for delivery of IT services in colleges and universities that have multiple IT groups. It examines where in the inst…
Driving Organizational Change with ITIL and a New Service Desk: April 15, 2009 | A session at the EDUCAUSE Western Regional Conference 2009
This presentation will reflect on how Cal State East Bay seized the opportunity of centralization during dire economic straits to create a new service-oriented culture. This change of direction use…
Seminar 09A - Professional and Organizational Development: Making IT Organizations More Effective PLEASE NOTE: Separate registration and fee is required to attend this seminar.: October 28, 2008 | A session at the EDUCAUSE 2008 Annual Conference
Strengthening individual and organizational development effectiveness is a key responsibility of today's higher ed IT leaders. Our organizations are larger and more complex than ever before, a…
A Place for Everyone: Understanding IT Culture Using S-Curves: March 18, 2008 | A session at the EDUCAUSE Midwest Regional Conference 2008
Culture clash between centralized and decentralized IT is common on campuses today. Understanding what motivates one team to pursue risky solutions and another to pursue reserved solutions helps us…

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