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EDUCAUSE Library Items for IT Communications

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Talking and Listening: Critical Communication Skills for IT Professionals: February 23, 2012 | A session at the EDUCAUSE West/Southwest Regional Conference 2012
Communication skills are critical for IT staff members and even more important for the managers and executives who manage IT teams. Improve your communication skills by learning when and how to lis…
Technology Onboarding for Millennial Students and Their Families: October 21, 2011 | A session at the EDUCAUSE 2011 Annual Conference
The George Washington University has recognized the need to provide a relevant and leading-edge orientation experience for a multigenerational audience of students and parents. The Division of Info…
Effective Project Deployment: Six Steps to Keep Them Coming Back: October 20, 2011 | A session at the EDUCAUSE 2011 Annual Conference
Project managers and IT leaders play an important role in identifying and communicating the business value of any project. The Real Business of IT authors say that "No project is an IT pro…
Telling Your Technology Story: March 15, 2011 | A session at the EDUCAUSE Midwest Regional Conference 2011
As the focus of technology leadership broadens to include greater emphasis on explicitly adding value to all aspects of campus life, technology leaders must increasingly engage a wide variety of co…
Understanding Users and Transforming IT to Deliver: February 24, 2011 | A session at the EDUCAUSE West/Southwest Regional Conference 2011
One of the causes of silos within IT organizations is distance from the users. Distance can come from many factors such as the physical, philosophical, sociological, and the psychological. Excellen…
A Market Research Approach to Faculty Development in IT: January 12, 2011 | A session at the Mid-Atlantic Regional Conference 2011
Before joining IT, I used to manage UMBC's contacts with reporters, who are a lot like faculty: both are innately curious and focused on their own agendas and deadlines. So, how do you get on …
7 Things You Should Know About ITIL: October 5, 2010

The Information Technology Infrastructure Library (ITIL) is a framework for guiding the design and delivery of IT services. In the same way that an organization might have standards for project m…
Using 21st-Century Tools to Market 21st-Century Resources: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Whether your IT organization is competing for institutional resources, introducing a new service, or working to improve customer satisfaction, you can generate campus attention and awareness by &qu…
IT Incident Communications: Keeping Customers in the Loop During an IT Meltdown: October 13, 2010 | A session at the EDUCAUSE 2010 Annual Conference
How well did you handle communications during your last major IT service outage? Preestablished processes are necessary to provide effective communications during and after incidents. This presenta…
IT Management Lightning Round: October 14, 2010 | A session at the EDUCAUSE 2010 Annual Conference
Addressing multiple requests for localized and enterprise-wide solutions to address broad campus needs can challenge the most robust IT organization. Representatives from multiple campuses will dis…

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